There are a few factors, but the main one is flexibility. Printing on demand means we can offer a wider range of sizes and variations. Whether you love a pocket & back print, or a loud & proud full frontal - we've got you covered!

It also comes down to physical space. As a small business getting started, we don’t have the capacity to hold large volumes of stock.

Our typical processing time from when your order is received, to when you will receive your item is 2-3 weeks (within Australia).

• Order processing - 3-5 business days
• Printing & Shipping - 5-10 business days

Busy periods may extend our lead times in getting your orders out the door. We will keep you updated if this is the case.

T-Shirts

• Domestic - 2-3 weeks
• International - 3-5 weeks

Art Prints

• Domestic - 1-2 weeks
• International - 2-4 weeks

Orders including both t-shirts & art prints will ship together. Please refer to the t-shirt shipping estimates.

Tracking information is provided in each shipping notification email. We are not responsible for lost or stolen packages. We are not responsible for orders sent with an undeliverable or incorrect mailing address.

Absolutely! There express shipping is available, and contact us directly for rush t-shirt production options.

If you have any issues with your order, contact us within 14 days of receiving your order and we'll sort it out.

Email us at luminous.design.company@gmail.com with your order number.

A few notes -

• Items must be in the same condition, and in their original packaging.
• Clothing must be unworn, with tags.
• Buyer is responsible for return postage costs.
• We will not refund postage costs incurred from shipping original order.
• We reserve the right to refuse a refund if the condition is deemed unsuitable for resale.